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Ticketmaster has warned some Canadian customers that their data may have been compromised in a recent security breach.

Ticketmaster has warned some Canadian customers that their data may have been compromised in a recent security breach.

An email the ticket sales platform sent to customers this week revealed that sometime between April 2 and May 18, “an unauthorized third party” accessed information from a cloud database hosted by an unnamed third-party data service provider.

The email said the company discovered on May 23 that the data breach affected some of its customers’ names, basic contact details, and payment card information, such as encrypted credit or debit card numbers and expiration dates.

“We are fully committed to protecting your data and deeply regret that this incident occurred,” the email said.

The letter came months after Live Nation, Ticketmaster’s Beverly Hills, Calif.-based parent company, said in regulatory filings that on May 27, “a criminal threat actor” offered to sell Ticketmaster data on the dark web.

Multiple media outlets reported at the time that ShinyHunters, a cyberattack group believed to have been founded in 2020, was behind the attack, which allegedly stole data from 560 million Ticketmaster users. (ShinyHunters has been linked to previous attacks on tech giant Microsoft, telecommunications company AT&T Wireless and storytelling site Wattpad.)

A Ticketmaster spokesperson did not respond to questions sent by The Canadian Press about the number of Canadians affected by the latest data breach, instead providing a link to a webpage the company has set up for user inquiries.

The site says the company is working with authorities, cybersecurity experts, credit card companies and banks to investigate the incident, but has not identified any further unauthorized activity.

In response to the breach, Ticketmaster offered credit monitoring services to its customers in Canada and also recommended that they monitor their banking activity and emails to ensure there is no suspicious activity.

“Be cautious of unsolicited emails from unknown senders, especially those with unusual content, links, attachments, or requests for personal information over the phone,” the company warned.

– with files from The Associated Press

This report by The Canadian Press was first published July 9, 2024.

Tara Deschamps, The Canadian Press